We promote the interests of water and sewerage customers in Scotland by making sure that householders and businesses receive a high-quality service and value for money. We do this by:
The regulatory framework in Scotland is bringing clear benefits for customers. By 2009-10, average household bills are likely to be the third lowest in the UK. Scottish Water is becoming more efficient – saving over £8 million a week in 2005-06 – and customer service is improving too. At the same time, there are record levels of investment to improve drinking water quality and environmental performance.