Scottish Water is a monopoly business, so we are here to make sure that it delivers a high-quality service and value for money to customers.
We set limits on the prices that Scottish Water can charge and monitor its performance, to make sure that it delivers the investment that customers have paid for.
We challenge Scottish Water to become more efficient.
Since 2002, Scottish Water has cut its running costs by 40%, bringing savings to customers of over £3 million a week. As a result, customers’ bills compare well with those in England and Wales. The prospects for future bills in Scotland are also good.
We challenge Scottish Water to provide better levels of service.
Customer service in Scotland has improved considerably. However, there is still a gap with the service that customers in England and Wales enjoy. We continue to work with Scottish Water to build on recent progress.